♥ GOOD QUESTIONS ♥
Frequently ASKED QUESTIONS
Everything we get asked most. If your question isn't here, just ask — we're happy to help.
Hire, styling & setup
South East Queensland
What areas do you service? +
Our hire, styling and setup services cover Redland Bay, Brisbane Bayside, Redlands and surrounding South East Queensland. If you're just outside that, ask us anyway — a travel fee may apply and we'll confirm before quoting.
How do I book? +
Send an enquiry with your date, location and what you're planning. We'll confirm availability and send you a quote including any add-ons. A booking is confirmed once your deposit is paid, the hire agreement is accepted, your details are complete and we have confirmed availability for your date.
How far in advance should I book? +
As early as you can, especially for weekends and school holidays — those book out first. If your date is close, ask anyway; we'll always tell you honestly whether we can do it well.
Do you set everything up? +
Yes. Delivery, setup and pack-down are included in our hire packages. You don't need to assemble anything or return equipment.
Can I choose my colours and theme? +
Absolutely — our styling is coordinated to your palette and theme. Send us your inspiration and we'll work to it.
What happens if it rains? +
We'll talk through a wet-weather plan before your date. For outdoor picnics and inflatables especially, we monitor the forecast and will contact you if we need to move to a covered area or reschedule.
Can you set up at a park or beach? +
Often yes, but public locations can need council approval, and access, power and weather all need checking first. Tell us the location in your enquiry and we'll confirm what's possible.
Is soft play suitable for my child's age? +
Our soft play is designed for babies through to around five years old. A responsible adult needs to supervise the play area at all times.
Is the equipment cleaned? +
Yes — soft play and hire equipment is cleaned and sanitised between every hire.
When can I book a jumping castle? +
Inflatable hire isn't open for bookings yet. We're completing our safety, compliance and insurance requirements first. Register your interest on the Inflatables page and we'll contact you as soon as we can take dates.
DIY party kits
Shipped Australia-wide
What's included in each kit? +
Every kit is fully styled and includes drinks setup (where applicable), themed décor, games, photo props, and a step-by-step setup guide. See the individual kit pages for the full inclusion list. Alcohol and mixers are not included.
Do you ship Australia-wide? +
Yes — we ship Australia-wide via Australia Post. Tracking details are provided where applicable. See our Shipping Policy for full details.
How far in advance should I order? +
Order with adequate time before your event. As a guide, we suggest 2-3 weeks for standard delivery and longer during peak periods (Christmas, Mother's Day, etc.) or for personalised items. We're not responsible for delays once parcels are with Australia Post.
What's your refund policy? +
No change-of-mind refunds — store credit may be offered at our discretion. Personalised items are non-refundable once production starts. For damaged, faulty or missing items, contact us within 48 hours of delivery with photos. Full details in our Refund Policy.
Can I customise the theme or colours? +
The Kids Little Celebration kit is fully customisable — pick your theme, colours and personalised details. The other Signature Collection SKUs have a locked aesthetic, but we can add a personalised name sign or detail on request — DM us before ordering.
How do I assemble the balloons? +
Balloon kits are designed for self-assembly using the included instructions. Adult supervision is required around balloons and small decorative items. Broken balloons should be discarded immediately.
Is it safe for kids? +
Children should be supervised by a responsible adult at all times around party products. Some kits contain small parts not suitable for unsupervised young children. We highlight kit-specific safety info on each product page.
How do I order? +
Choose your kit, complete checkout (you'll need to tick the agreement checkbox), and we'll ship it Australia-wide via Australia Post. Got a question first? Use the enquiry form below or DM us on Instagram.
How do I contact you? +
Email signaturesocialevents@outlook.com.au, call 0448 607 844, or DM @signaturesocial_events on Instagram. We're typically back within a few hours.
Still stuck? Email signaturesocialevents@outlook.com.au, call 0448 607 844, or DM @signaturesocial_events.
Get a quote
Tell us the details.
30-second form. Mel quotes your kit + shipping to your postcode within hours, with a secure payment link to lock it in.