Signature Social Events ♥

Refund & Returns

Last updated: 27 May 2026

Change of mind

We do not offer refunds for change of mind. Store credit may be offered at our discretion.

Personalised & custom products

Personalised or custom products — including names, signage, ages, labels and custom details — are created specifically for the customer and cannot be returned or refunded once production or preparation has commenced.

Damaged, faulty or missing items

• Contact us within 48 hours of delivery at signaturesocialevents@outlook.com.au.
• Photo evidence of products and packaging may be required.
• Refunds, replacements or store credit will be assessed case-by-case in accordance with Australian Consumer Law.

Lost parcels

If a parcel is confirmed lost by Australia Post, replacement, refund or store credit will be assessed case-by-case.

Australian Consumer Law

Nothing in this policy excludes any customer rights under the Australian Consumer Law.

Contact

Questions or a claim to raise? Email signaturesocialevents@outlook.com.au or call 0448 607 844.